Support

The Fractured Space support team are available between the hours of 08:00 and 17:00 UTC Monday to Friday.

If you are experiencing a problem with the game we recommend you visit the Fractured Space Help Center for solutions to common problems. The official forums are a wealth of knowledge when it comes to troubleshooting, and you may find an easy solution there.

If you are still having a problem with the game please submit a support ticket either through this link or using the Support button in the bottom right of this web page.

We hope to be able to help every player who has difficulty in running the game, but please be aware that in times of peak demand there may be a delay in responding to your query.

To help us get you up and running quickly please include the following:

  • A link to your Steam profile
  • A dxdiag report (if you have a technical issue)
  • Log files for the game (if you’ve had a crash)